COMPANY POLICIES AND PROCEDURES Last Revised February 10, 2018
Lettrs Gifts (“we”, “us, “our”) takes your privacy seriously.
The Information We Collect
The types of personal information that we collect from you will depend on the circumstances of collection and on the type of product service you request from us. When collecting personal information from you, we specifically describe what information is required in order to provide you with the product or service you have requested. Such personal information may include details such as your name, phone number, email address, credit/debit card number, and expiry date and billing address.
How We Collect Information
We may collect personal information from you when you:
(a) request or purchase goods or services from us;
(b) contact us by any method, such as telephone, email, post, social media, facsimile, or in person.
(c) We utilize “cookies” that enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally, but it does identify your computer. You can set your browser to notify you when you receive a cookie, and this will provide you with an opportunity to either accept or reject each instance. Do know that if you do reject the cookie, your user experience on our site will be affected.
Your e-mail message content may be monitored by us for trouble-shooting or maintenance purposes or if any form of e-mail abuse is suspected.
As well as collecting information directly from you, there may be occasions when we collect information about you from a third party. For example, we may collect information from a third party:
(a) you have authorized to purchase or request goods or services on your behalf;
(b) who has collected your information and disclosed it to us so that we may issue you with goods or services on behalf of a third party;
(c) who is one of our service providers who collect information on our behalf; and
(d) who is one of the market research companies contracted by us to obtain information so that we may improve and market our products and services.
When using the website or requesting goods or services from us, you must provide the requested information. If you do not provide the requested information, we may not be able to complete your requests or orders and you may not be able to access all areas of the website.
Use of Your Personal Information
Information collected by us may be used for the following purposes:
(a) to process your requests for goods or services;
(b) to notify you of changes to our goods or services;
(c) to send email notifications for special promotions or offers conducted by us, our suppliers or distributors;
(d) to conduct marketing activities and to conduct market research;
(e) to respond to your questions or suggestions; or
(f) to improve the quality of our goods or service and the quality of your visit to the website.
Disclosing Personal Information
We do not sell or rent your personal information to any other company, organization or person.
We may disclose your personal information to:
(a) third party designers or clients in connection with any works (including without limitation artwork and designs) created or requested by you (as applicable) as part of the service pursuant to separate terms and conditions entered into between you and us;
(b) Third parties that provide services to us, or functions on our behalf. For example, our contractors to whom we contract out certain services, market research contractors and payment and data processing companies for the purpose for which the information was collected or for related purposes, for example to complete a transaction on your behalf or provide you with a service that you requested;
(c) related companies in our group of companies where necessary to fulfill our purposes;
(d) debt-collection or credit reporting agencies to assist with obtaining payment from creditors;
(e) information technology service providers responsible for our communication networks, software and system development and maintenance.
In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.
In addition, we will not disclose your personal information without your consent unless the disclosure is necessary:
(a) to prevent a threat to life or health;
(b) to protect the personal safety of users of this website or the public;
(c) authorized or required by law;
(d) as we have reason to suspect that unlawful activity has been, is being or may be engaged in; or
(e) to enforce the law or necessary to investigate a suspected unlawful activity.
Access and Correction of Your Information
We will, on request, provide you with access to the information we hold about you, unless there is an exception which applies under the National Privacy Principles under the Privacy Act 1988 (Cth), including for the purpose of correcting or updating that information.
We may recover from you our reasonable costs of supplying you with access to this information. Your request to provide access to this information will be dealt with in a reasonable time.
If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles.
Keeping Your Personal Information Up To Date
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.
If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us, and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
Change to this Privacy Statement